Official Blackstaramps Forum

The not existing support here in the forum is one thing. But a completely other thing is how Blackstar supports customers who bought stuff in the shop on their website. More than a year ago I bought a sweatshirt on their shop that I wanted to exchange because it was too small. I tried literally 7 or...

I have had a prompt email from Blackstar and there will be an update to Insider soon: Firstly, thank you for bringing this to our attention. We have had a handful of emails relating to this and as a result we can confirm that our digital team is aware of the issue. We have tested this ourselves at ...

They can recreate the issue? Haha, awesome! Did they not test their own software? I mean this is one of the most basic and easy to test features of INSIDER.

Hi all, I just updated from 1.7.8 to INSIDER 1.8.0 on the latest MacOS Sierra and also updated the firmware of my ID:100 head to 1.5.3. INSIDER starts up (at least) but double clicking any patches doesn't change it on the amp. There are more malfunctions, but I'm still not Blackstar's beta tester. I...

Thanks a lot for sharing, Jim

These "11 steps from hell" are proving again what a pile of rubbish the Insider software is

Great amps, poor software

Coul10 wrote:Well Blackstar guys?

I'm afraid "Blackstar guys" either don't read or even don't care what people write here

I'm pretty satisfied with my ID:100 head. But I'm completely done with the company

Thanks for the info, tommytiptree.

Looks like Blackstar messed it up again.

Hi jmax, I'm just curious ... can you re-install the former Insider version 1.7.6 and run that one? In the past (when Apple released El Capitan) the former version didn't run anymore after the newer version had been installed. And it took Blackstar one or two months (if I remember correctly) to rele...

Looks like you have two problems: first the Insider problem, and second the well known Blackstar support problem.

But there are very friendly and experienced users here in the forums

Hi all, many of you already complained about Blackstar support/customer service. Here is another case. I bought a "Metal as F*ck" hoodie from the online store in the mid of December. Unfortunately the hoodie is a bit too small (they don't have any size information in their web shop, but I was optimi...