Any Blackstar tech on here?

[Pacemaker1000]

Just asking because it's a very quiet board. Would expect at least replies from them when the community fails

[ragingplatypi]

I'm wondering the same thing.

[budgie60]

you would think they would look after their customers, shameful lack of support from blackstar

[Arcadio]

They do provide a free forum for us to blabber on, so there's that.

[lurkalot]

I also think they should make an appearance occasionally, might help spread a bit of confidence in their products

They do provide a free forum for us to blabber on, so there's that.

So do I as it happens.

[Jimdurkin]

im with you on this.

[illini]

Come on Blackstar. You have some users who really like your product, however you are getting a very bad reputation when it come to support of your product. There are some people on this site that need some help with their amps..........help them out.

[8len8]

For any company, they rarely look at forums. Blackstar has chosen to have a business model where they rely on 3rd parties (local authorized techs) to handle their support. If you had a business like theirs would you hire extra people just to scan forums and answer questions? They probably cannot afford that.

I've been buying and using guitar gear for 30+ year and have almost never seen a company with a forum where they answered questions.

Service support is a huge thing. Before you purchase a product always review how the manufacturer provides support. If you don't like their methods then don't buy their products.

[Sonofarich]

For any company, they rarely look at forums. Blackstar has chosen to have a business model where they rely on 3rd parties (local authorized techs) to handle their support. If you had a business like theirs would you hire extra people just to scan forums and answer questions? They probably cannot afford that.

I've been buying and using guitar gear for 30+ year and have almost never seen a company with a forum where they answered questions.

Service support is a huge thing. Before you purchase a product always review how the manufacturer provides support. If you don't like their methods then don't buy their products.

Thanks 8len8 for providing a reality check for everyone. You nailed the typical business model.

Heck, BS doesn't pay me to moderate this forum...I do it for the faithful and to have a place to discuss the products.

[ragingplatypi]

I agree that most companies are not very interactive on their boards, but it's really nice when they are. It's always nice when folks with a lot of experience with a company are active. I wouldn't expect a company to get too technical with advice, but I assume they're looking at the boards to hear feedback on their products. It would be nice to have an acknowledgement when they do drop by.