Page 1 of 1

no access to BLACKSTAR INSIDER ONLINE COMMUNITY

Posted: Wed Nov 27, 2019 2:38 pm
by weissnix
Hi,

being a new user of Blackstar amp and software, I am a bit confused why I cannot get acces to the online community via the BLACKSTAR INSIDER software (e.g. to download patches etc.) with my account identifications.
Am I overlooking something ?
Thanks
Eckhardt

Re: no access to BLACKSTAR INSIDER ONLINE COMMUNITY

Posted: Wed Nov 27, 2019 4:43 pm
by fender62
have you installed all the system requirements
Internet Explorer® 11.0 or later
Microsoft.NET® Framework 4.6.2 or later (included within Blackstar INSIDER installer)
Microsoft Silverlight® 5.0 or later
Internet connection for accessing the Online Community
Adobe Flash Player (installed via Internet Explorer®) for downloading patches from the Online Community.

Re: no access to BLACKSTAR INSIDER ONLINE COMMUNITY

Posted: Wed Nov 27, 2019 10:09 pm
by weissnix
yes to all except IE, it is Edge in win10.

Re: no access to BLACKSTAR INSIDER ONLINE COMMUNITY

Posted: Wed Nov 27, 2019 10:12 pm
by weissnix
Blackstar INSIDER keeps telling me that my login is incorrect ??

Re: no access to BLACKSTAR INSIDER ONLINE COMMUNITY

Posted: Sun Dec 01, 2019 12:09 pm
by OperatorDC
Did you get a confirmation email when you registered?

Maybe unrelated but I had an issue with my firewall not letting me access the online community.