id 30 wont connect to insider 1.4

Discussion - ID:Series amplifiers.
otter5555
Posts: 34
Joined: Sat Aug 31, 2013 12:08 am

Mon Mar 10, 2014 9:13 pm

1.3 worked just fine

uninstalled 1.3

installed 1.4

not connected

any ideas?

win 7 32 bit

same laptop as 1.3
no connect 1.4

User avatar
myk.robinson
Posts: 253
Joined: Mon Oct 22, 2012 7:02 pm
Contact:

Mon Mar 10, 2014 11:35 pm

Just for kicks, try different USB ports and see if anything changes, then report back. I know it worked before, but humor me...

otter5555
Posts: 34
Joined: Sat Aug 31, 2013 12:08 am

Tue Mar 11, 2014 4:26 am

tried all usb ports.

have now tried 6 different win 7 laptops. 1.4 will not connect to id 30 on any of them

removed 1.4, reinstalled 1.3, connects instantly

remove 1.3, install 1.4, will not connect

sure did want the added eq stuff

User avatar
xsefiroth
Posts: 15
Joined: Sat Jan 04, 2014 6:33 am

Tue Mar 11, 2014 8:55 am

clean registry

otter5555
Posts: 34
Joined: Sat Aug 31, 2013 12:08 am

Tue Mar 11, 2014 7:25 pm

registry squeaky clean, still wont connect

even did a fresh win 7 install, latest silverlite, etc

will not connect

otter5555
Posts: 34
Joined: Sat Aug 31, 2013 12:08 am

Tue Mar 11, 2014 9:16 pm

tried a SEVENTH computor that has never had any BS software installed on it

same thing, not connected

btw, this also applies to my id 15

will not connect to EITHER 15 or 30 on ANY usb port on ANY of 7 computers using 4 different usb cords.

all computors see both amps

i can record both amps via usb into my recording programs

the only program that does not see the amps is, of course, BS 1.4

emailed BS 2 days ago. no response

phone support is m-w-f but i gave up yesterday after 1.5 hrs on hold

User avatar
xsefiroth
Posts: 15
Joined: Sat Jan 04, 2014 6:33 am

Wed Mar 12, 2014 8:43 am

last try I think is change cable,if still not working I think it problem on amp.

otter5555
Posts: 34
Joined: Sat Aug 31, 2013 12:08 am

Wed Mar 12, 2014 1:11 pm

have used several cables

its 2 amps, 15 and 30
they both connect to 1.3 instantly

robro
Posts: 6
Joined: Wed Feb 12, 2014 6:41 pm

Fri Mar 14, 2014 8:34 pm

I have posted in the thread regarding Insider on OSX on this issue. I´ve tried connecting my ID260 to 5 different computers and 2 of them were PC´s running Windows 8. One Mac running Windows 7 aswell. I can´t get it to work either. I´ve tried 1.3.0 up to 1.4 and have pretty much given up hope on ever getting it to work.

Anyhoo, when I first contacted BS support I tried using the online support form but I never got an answer. Then I tried this email address directly from my email client and immidiately got an answer:

enquiries@blackstaramps.com

They have sent several emails asking questions and suggesting ideas so you might try that approach. Maybe you´ll get your amps to work. Best of luck.

otter5555
Posts: 34
Joined: Sat Aug 31, 2013 12:08 am

Fri Mar 14, 2014 11:01 pm

thankyou for the link

just sent long email

have got NOTHING from my other emails

Post Reply
  • Information
  • Who is online

    Users browsing this forum: No registered users and 12 guests